Refund policy

Coffee and food products
Our coffees are roasted in small batches and shipped fresh. We do not accept returns or exchanges of coffee and other food products for a change of mind. This does not affect your rights if a product is defective or your order is incorrect.

Damaged parcels, missing items or defective products
Please check your order upon receipt. If it arrives damaged, incomplete or does not match what you ordered, contact us promptly at info@moacaffe.com.

Include your order number, a description of the problem and, where relevant, photos of the product and packaging. If a defect becomes apparent later, please notify us promptly after discovering it.

For confirmed damage, defects or order errors, we offer a replacement or a refund, according to your preference. We cover any necessary return or replacement shipping costs. Your statutory rights remain unaffected.

Not happy with your coffee?
Taste is personal. If your coffee does not meet your expectations, write to us. We will look for a solution together and gladly help you choose or prepare your next coffee.

Accessories and non-food items
Accessories and other non-food items may be returned within 14 days of receipt, provided they are unused and in their original packaging.

Please contact us at info@moacaffe.com before sending an item back so we can provide return instructions. Return shipping costs for a change of mind are borne by the customer. Refunds are approved once the returned item has been received and inspected.

These conditions do not apply to claims concerning defective or incorrectly supplied items.

Refunds
We issue approved refunds to the original payment method within 10 business days. Additional processing time may be required by your bank or payment provider.

Order cancellation
You may cancel your order free of charge before it has been dispatched. Please contact us as soon as possible at info@moacaffe.com.

Contact
MOA Caffè
info@moacaffe.com