Terms of service

1. Seller and scope
The MOA Caffè online store is operated by:

madaco
2503 Biel, Switzerland
Email: info@moacaffe.com

These terms apply to orders placed through our online store for delivery within Switzerland. Our shipping, returns and refunds, and subscription policies form part of these terms and are available on our website before you place an order.

Separate terms may be agreed for hospitality customers and resellers. Any expressly agreed terms take precedence over these general terms.

2. Products
We sell roasted coffee and, where offered, accessories and other related products.

Coffee is a natural product. Flavour profiles and appearance may vary slightly between harvests and roasting batches. Tasting notes describe the character of the coffee and do not indicate added ingredients unless expressly stated.

These natural variations do not affect your rights if a product is defective or does not have the characteristics we have promised. Please follow the storage and preparation instructions provided with the product.

3. Orders and contract formation
Before submitting your order, you can review your selected products, delivery details and total price and correct any errors.

Submitting an order constitutes an offer to purchase the selected products. We acknowledge receipt by email. The contract is concluded when we confirm acceptance of your order by email. If our confirmation expressly confirms acceptance, it serves both purposes.

If we cannot fulfil an order, we will contact you promptly. Any payment collected for products we cannot supply will be refunded. We will not substitute a product without your agreement.

4. Prices and payment
Prices are displayed in Swiss francs (CHF) and include all applicable taxes and mandatory charges. Delivery costs are displayed separately before you submit your order.

The price shown at checkout applies to your order. Later price changes do not affect orders already accepted.

Payment methods available for your order are shown at checkout. You must provide accurate billing information and be authorised to use the selected payment method.

5. Delivery
We deliver exclusively within Switzerland.

Orders are generally prepared and dispatched within 2 to 4 business days. We use Swiss Post PostPac Economy. The carrier’s transit time is additional to our preparation and dispatch time.

Delivery is free for orders of CHF 60 or more. For orders below this amount, delivery costs are shown before you complete your purchase.

Delivery times are indicative. If a significant delay occurs, we will inform you when we become aware of it. Your statutory rights in the event of non-delivery remain unaffected.

Please check your delivery address carefully. Additional shipping costs resulting from an incorrect address supplied by you are your responsibility.

If your parcel is damaged or does not arrive, contact us at info@moacaffe.com. We will investigate with the carrier and arrange an appropriate solution. Further details are set out in our shipping policy.

6. Order cancellation
You may cancel an order free of charge before it has been dispatched. Contact us as soon as possible at info@moacaffe.com, quoting your order number.

If payment has already been collected, we will refund the cancelled order. Once an order has been dispatched, our returns and refunds policy applies.

7. Returns for a change of mind
We do not accept returns or exchanges of coffee and other food products for a change of mind. This does not affect claims concerning defective, damaged or incorrectly supplied products.

Accessories and other non-food items may be returned within 14 days of receipt, provided they are unused and in their original packaging. Contact us before sending an item back to obtain return instructions.

Return shipping costs for a change of mind are your responsibility. Refunds are approved after we receive and inspect the returned item.

Further details are set out in our returns and refunds policy.

8. Defective products and order errors
Please inspect your order upon receipt and notify us promptly of any damage, missing items or incorrectly supplied products. If a defect becomes apparent later, notify us promptly after discovering it.

Contact info@moacaffe.com with your order number, a description of the problem and, where relevant, photographs.

For confirmed damage, defects or order errors, we offer a replacement or a refund according to your preference. We cover any necessary return or replacement shipping costs.

Our voluntary return conditions do not limit your statutory rights concerning defective products. The applicable statutory time limits remain unaffected.

9. Refunds
Approved refunds are issued to the original payment method within 10 business days. Your bank or payment provider may require additional processing time.

10. Subscriptions
Where offered, coffee subscriptions renew monthly without a minimum commitment and continue until cancelled.

The initial payment is made when you place your order. Recurring payments are scheduled for the 1st of each month. The amount due and your next billing date are shown in your subscription details.

You may pause, change or cancel your subscription through your customer account or by contacting info@moacaffe.com. Changes must be made before the next scheduled payment to apply to that renewal.

Cancelling a subscription stops future renewals. If a renewal payment has already been collected, you may request cancellation and a refund for that order before dispatch. After dispatch, our returns and refunds policy applies.

Further details are set out in our subscription policy.

11. Customer information and accounts
You are responsible for providing accurate contact, billing and delivery information and keeping it up to date.

If you create an account, keep your login details confidential and contact us promptly if you suspect unauthorised access.

12. Personal data
We process personal data as described in our privacy policy, including for order fulfilment, payments, delivery and customer support.

Our store uses Shopify to provide its ecommerce platform. Your seller and contractual partner for purchases remains the business identified in section 1.

13. Liability
Our liability is governed by Swiss law. These terms do not exclude or limit liability for intentional misconduct, gross negligence or any liability that cannot lawfully be excluded or limited.

The rights and remedies described in these terms and our policies remain unaffected.

14. Applicable law and jurisdiction
These terms and contracts concluded through our store are governed by Swiss law.

Jurisdiction is determined by the applicable Swiss legal provisions. Mandatory jurisdiction rules protecting consumers remain unaffected.

15. Changes to these terms
We may update these terms for future orders. The version available and accepted when an order is placed applies to that order.

Changes affecting an ongoing subscription will be communicated in advance. Changes requiring your agreement will not take effect without that agreement.

16. Contact
For questions about these terms or an order, contact:

MOA Caffè
info@moacaffe.com